Order processing
After payment is confirmed, we will contact you with your order confirmation and expected delivery timing. Processing time may vary by piece, availability, finishing requirements, and destination. Made-to-order or personalised pieces may require additional time, which will be communicated before fulfilment.
Delivery
Delivery timing and charges depend on the destination and order. Please provide a complete address and reachable telephone number. Once an order has been dispatched, we will share available tracking or delivery details. International orders may be subject to local customs duties, taxes, or fees payable by the recipient.
Returns within seven days
To request a return, contact us within seven days of receiving your order. A piece must be unworn, unwashed, unaltered, undamaged, and returned with its original tags and packaging. Please wait for return instructions before sending an item.
Return exclusions
For hygiene and personalisation reasons, made-to-measure, altered, personalised, or final-sale pieces cannot be returned unless faulty or incorrectly supplied. This does not affect any rights that cannot be excluded under applicable law.
Refunds and exchanges
Approved refunds are issued to the original payment method after the returned piece has been received and inspected. Original delivery costs and return shipping are not refundable unless the item is faulty or we supplied the wrong piece. Bank processing times may apply. Exchanges depend on availability.
Start a return
Email johntekaatelier@gmail.com or message WhatsApp +234 808 406 5647 with your name, order details, and reason for return.